For certain distance and off-premises contracts, consumers may have a 14-day cancellation period under the Consumer Contracts Regulations 2013, subject to the actual contract and applicable exceptions. Services, goods and materials, and bespoke or made-to-measure goods may be treated differently. Starting work does not automatically remove cancellation rights. If you request work to begin during a cancellation period, a separate explicit written request and legally required information about the consequences are needed. Any required cancellation information and model form should be supplied with the contract. This draft requires UK legal review before publication.